Terms & Conditions General Sales (and additional information)
This contract is intended for the exclusive use of booking stays in guest rooms
Les Roseaux de Pencadenic, 87bis rue de Pencadenic
Le Tour du Parc (F-56370).
Gîtes de France 3 ears N ° 56G56403.
Patio common to our guest rooms.
It is with pleasure that we welcome our guests during their stay on the Rhuys Peninsula.
The GTCs indicated on this page are indicative, the only valid ones are those provided with your contract.
Length of stay
The customer signing this contract concluded for a fixed period may not under any circumstances invoke any right to remain in the premises.
Updated information Coronavirus download our Terms of Sale at the end of this page ….
Conclusion of the contract :
The reservation becomes effective once the customer has sent to "Roseaux de Pencadenic" a deposit of 25% or the equivalent of a minimum night * of the total amount of the price of the stay (in nights) and a copy of the signed contract. within 5 days (after this period the room will be rented out), or agreement of the contract (return email or letter) if the reservation is made less than a week before the start of the stay. The agreement constitutes acceptance of the conditions of sale. A copy of the contract is to be kept by the customer. Prices are inclusive of all charges (we are not subject to VAT) excluding tourist tax. The customer details provided must be correct. For a group, the person making the reservation commits to the “group”. Reservations, gift vouchers, 2 nights minimum during certain periods ** (bridges, school holidays).
* The% or amount may be different in the event of a specific date (s) (public holidays, bridges, etc.) or a “group” reservation. For groups the deposit will be 25% (or one night per room) upon booking and the equivalent of 75% of the stay (less the first deposit) in addition 3 weeks before the stay (failure to respect the payment of the additional deposit is equivalent to cancellation payable by the customer), a "group" begins with 3 rooms. the choice of the room, unless specified, is made by Les Roseaux. For the "Sabline" suite reserved for 2, only use of the first room and only if other rooms are not available.
** Reservations for one night in high season are open one week before the desired date. Gift vouchers are subject to the same rules as “classic” reservations and are non-refundable. Les Reeds reserves the right to request full payment 10 days before the start of the stay, especially for long stays. Low season from October 1 to early April (see price page).
Mediator in the event of a dispute, the proposed mediator is: Médiation Tourisme Voyage BP80303 75823 Paris Cedex 17 www.mtv.travel
AT cancellation by the customer: Any cancellation must be notified by registered post or electronic letter (with confirmation of receipt by Les Roseaux) addressed to “Roseaux de Pencadenic”. A change in the number of nights may be considered as a cancellation.
1 / Cancellation before the start of the stay : More than 4 weeks (6 weeks group), the deposit will be refunded (subject to receipt). If the cancellation occurs between 4 weeks ( 6 for groups (therefore 25% or one night) and also for the second deposit (75% (minus the first deposit)) if less than 3 weeks before the start of the stay ) and more than 72 hours before the start of the stay, the deposit remains with “Roseaux de Pencadenic” ***. If the cancellation occurs less than 72 hours before the start of the stay, the deposit also remains with the "Roseaux de Pencadenic" which reserves the right to claim the balance of the price of the accommodation, any procedural costs will be payable. the customer's charge. *** Within 4 weeks (or 6 and 3 group weeks) (and more than 72 hours) if the room (s) could be re-let after the cancellation and at the expected rate for the entire planned stay, the deposit will be refunded (in full or pro rata), hence the interest in informing us as soon as possible . Remember that some bank cards offer a cancellation service (deposit payment by transfer).
2 / If the client does not show up before 7 p.m. on the scheduled day of the start of the stay (see paragraph "Arrival"), this contract becomes void and the "Roseaux de Pencadenic" may have its guest rooms for the duration. total stay.
The deposit remains with "Roseaux de Pencadenic" which reserves the right to claim the balance of the price of accommodation.
3 / In the event of a shortened stay, the price corresponding to the cost of the accommodation provided for in the reservation must be paid in full. Even if the deposit allows the equivalent of one night (or more), the night (s) will not be due if the total and planned stay is not paid.
AT cancellation by the “Pencadenic Reeds”: When, before the start of the stay, the "Roseaux de Pencadenic" cancels this stay, they must inform the customer by registered post or electronic letter.
The customer, without any other recourse to repair any damage suffered, will be immediately reimbursed for the sums paid and will also receive compensation at least equal to the penalty he would have incurred if the cancellation had been made by him on that date ( under the same conditions as those of the customer (above).
The client must present himself on the specified day and at the times mentioned on the contract (from 6 pm), for an arrival after 7 pm the client must notify (before 6 pm) the “Roseaux de Pencadenic”.
Payment of the balance
The balance is to be paid at the start of the stay and the additional services and tourist tax (see below) at the end of the stay. For the Gift vouchers , the payment will be made during the stay or at most the month after issuing the voucher (unless otherwise specified), the cancellation terms as soon as the date is selected are the same as for a classic reservation (above).
Tourist tax and VAT
Our establishment is private and we are not subject to ERP rules. The tourist tax is a local tax that the customer must pay to the “Roseaux de Pencadenic” which then transfers it to the public treasury. (Current amount (2019) 0.70 € / day / person over 18 years old). This tax must be paid to the owner even in the event of a reservation by a central or a gift voucher (unless included). We are not subject to VAT.
The breakfasts are served from 8:30 a.m. to 10 a.m. (8 hours exceptionally on request the day before), remember to specify your intolerances or allergies when booking any specific request may be increased.
Use of the premises / Common room-Kitchen area / Wifi
The customer must respect the peaceful character of the place and make use of it in accordance with their destination. He undertakes to return the rooms in good condition. The rooms and the house are non-smoking, it is also forbidden to eat in the rooms. The rented room is under the responsibility of the tenant (breakage, soiling, theft, loss of key (invoicing of a cylinder)….). Any breakage or soiling will be invoiced. There is one parking space (sedan type) per room. The customer declares to have taken out civil liability (included in the housing contract.) It is forbidden to store bicycles on the terrace, a covered place is provided for this purpose.
The common room is available during the day one kitchenette is at your disposal free of charge, ( for use, please let us know so that we can tell you the rules of use ). The customer must notify for any external visit. The room is closed and only available on New Years Eve and some evenings when it can be privatized (Consult us).
The Wireless offered is of a basic type (emails, internet consultations, etc.) The WiFi usage charter available on our site and on request, the customer is solely responsible for the downloads he performs (Hadopi, etc …), our WiFi is controlled by an external service provider .
Capacity / Price / Children / Promotions
This contract is established for a specific number of people. If the number of customers exceeds this number, the “Roseaux de Pencadenic” is able to refuse the additional customers. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the "Roseaux de Pencadenic", so that in the event of the departure of a number of customers greater than those refused, no refund will be made. can be considered and the stay must be fully paid.
Free for children under two years old at the time of stay (if only use of a cot), it is imperative to specify the presence of a baby (therefore less than 24 months at the time of stay) when booking , because not all rooms are suitable for a cot. Additional child in the room (over 24 months and under 8) € 20 (includes extra bed and breakfast). A child must be at least 14 years old to be alone in a room. Children are the sole responsibility and supervision of parents (footbridge, bikes, damage, etc.).
Promotions In low season, 7 nights at the rate of 6 (* majority of the stay during the "promo" period).
The present contract specifies that for reasons of hygiene and tranquility no animal (of customer) is authorized in the “Reeds of Pencadenic” (even in a vehicle). In the event of non-compliance with this clause by the customer, this refusal cannot be considered as a modification or a breach of the contract at the initiative of "Roseaux de Pencadenic", so that in the event of the customer's departure, no reimbursement cannot be considered.